 
MicroWorlds EX for Windows XP/Vista/7
If you have any questions that are not answered here,
click here for ways to contact LCSI.
Q. I'm receiving an error message when I try to run MicroWorlds EX
under Vista or Windows 7.
A. Please contact us for an update or an upgrade (*). In the meantime click OK
and the message will disappear. MicroWorlds will then function normally.
Q. When I double-click a MicroWorlds EX project, MicroWorlds EX
launches the Welcome screen rather than the project?
A. You may have this problem if you've installed Windows XP Service Pack
2 (SP2). Please contact us for an update or an upgrade (*).
Q. MicroWorlds EX won't run on my Windows 98/ME/NT
system?
A. MicroWorlds EX does not run under Windows 98/ME/NT. MicroWorlds EX runs well on Windows XP, Vista and Windows 7.
Q. I'm having trouble playing imbedded sounds?
A. Please contact us for update or an upgrade (*).
Q. Why can't I proceed to page three using the Quiz-Maker Tutorial?
A. Certain v.1.6 users may encounter this problem. Please refer to
the following link for a work around:
Download the following file (right
click, save target as...) and over write the existing file with the same
name found at: C:/Program Files/LCSI/MicroWorlds EX/Tutorials/act8
Please note: you may need to log in to your computer as Administrator to make any
changes to the Program Files directory and its sub folders.
Q. My question isn't answered here. Where else can I find help?
A. If you still need help, click here for ways to contact LCSI
When e-mailing Technical Support, provide as much information as you can, including these:
- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version or Windows version
- MicroWorlds product (EX, EX Robotics or JR)
- MicroWorlds version, as indicated at the top of the ReadMe file in the MicroWorlds folder (it may be inside the Documentation folder, in the MicroWorlds folder)
- Description of problem or steps that lead to the problem
- The exact error message that you are getting
- Can the problem be repeated or did it happen only once?
(*) Depending on your current registered version of MicroWorlds, you may be entitled for a free update or you may be required to purchase an Upgrade.
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