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Trouble-shooting Windows
- It is possible that the installer was not
completely downloaded. Usually, you are aware of
this because the Download Complete did not
appear. This means that you probably were
disconnected from the Internet while you were
downloading.
First check that the installer file is about 2.2
MB (plus or minus 100K). If the file is below
this amount, reconnect and start downloading
again.
- If you are having problems, and you think that
you have completed the setup, check that there
are 15 DLL files in the Plugin folder of your
Internet Browser:
lfbmp11n.dll
LFCMP11n.DLL
lftga11n.dll
library.dll
LTDIS11n.dll
ltefx11n.dll
ltfil11n.DLL
ltimg11n.dll
ltkrn11n.dll
NPAPP.dll
NPLCSI32.dll
NPRes.dll
Paint.dll
sprites.dll
zlib.dll
You may not see these files: set the
File type options setting for view to All Files
and then check again.
If you have all the files and the Web Player is
still not functioning, contact us at the
technical support e-mail address below.
- Once you are viewing projects in our Projects
Library, the following problem may occur:
There has been an error in transmission while
downloading a sample project. The project does
not run properly. You may be missing sounds. To
solve this problem, go back to the page that
linked to that project. In Internet Explorer, go
to Internet Options and delete the Temporary
Internet files. In Netscape, go to Preferences,
choose Cache and clear memory cache and disk
cache. Now choose the project again.
- To check the version of the Web Player, click on
the MicroWorlds project with the right mouse
button. To update your plug-in version, download
and install the current version from our Web
site. We will be regularly updating the Web
Player.
- While viewing a project in the Web, you may
perceive that your shapes are not correct. Check
the version as in point 4, probably you may need
to download the latest version.
- If you downloaded a project form the web you may
have different shapes when you open it with
MicroWorlds 2.0 (than those shapes that you saw
while viewing it with the web player). This
happens because you are loading a MicroWorlds
Pro project. Contact us at info@lcsi.ca for
information about trade ups.
support@lcsi.ca
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