 
MicroWorlds Pro for
Windows 95/98/NT/ME/2000
If you have any questions that are not answered here,
you can always call us at (800) 321-5646 / (514) 939-8700 ext.110, or, better yet,
e-mail us at support@lcsi.ca.
Q. What permissions are required to save a MicroWorlds Pro project
to a folder on the server or a locked-down workstation?
A. The students will need Read, Write, and Delete access, at a
minimum, to be able to successfully save to a folder. We recommend full
access.
Q. Can I drag and drop media files directly into my MicroWorlds Pro
project?
A. Yes. You can import media (images, music, sound and video) files
into your project by dragging and dropping them onto your MicroWorlds
Pro work area.
Q. I created a graphic in a drawing program. Can I use it as a shape
in MicroWorlds Pro?
A. Yes. select and copy your graphic then select (click once) one of the
empty dots found in the MicroWorlds Pro Shapes center and choose Paste
from the Edit menu.
Q. MicroWorlds Pro will not run on my Windows Terminal Server.
A. contact us for more information on upgrading to v.1.07 or higher.
Q. It takes a long time to load or save MicroWorlds Pro projects to
or from a server.
A. Saving your projects to the server as compressed projects will save
you time.
Q. My Vocabulary examples in the Help system are not working with IE
5.5 (with SP2) or IE 6.
A. Download and install the latest ActiveX WebPlayer plug-in from:
http://www.microworlds.com/webplayer/index.html You will also have
to download and install a new version of the Help system from the
following link:
http://www.microworlds.com/webplayer/index.html
Q. When I create HTML templates of my projects they don't seem to
function with IE 5.5 (with SP2) or IE 6.
A. If you are using version 1.07 or lower you will have to update your
copy of MicroWorlds Pro by visiting the following link:
http://www.microworlds.com/webplayer/activex.html
Q. I have posted my project online and the music and sounds are no
longer working.
A. Be sure to only use lower case letters for the music and sound
file names and extensions.
Q. My question isn't answered here. Where else can I find help?
A. If you still need help, please do not hesitate to contact us from
8:30 am to 4:30 pm EST at (800) 321-5646 / (514) 939-8700 ext.110 or better yet, send an e-mail
to support@lcsi.ca Before calling
or e-mailing Technical Support, please have the following information at
hand:
- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version
- Windows version
- MicroWorlds product (2.0, Pro, EX, EX Rob or JR)
- MicroWorlds version (2.0 has 4 different releases)
- Description of problem
or steps which lead to
the problem
- Can the problem be
repeated?
Q. MicroWorlds Pro won't boot as if giving me the following error:
"Not enough memory to boot".
A. MicroWorlds Pro won't run on any machine with 1gb (or more) of
memory. Please contact us for MicroWorlds EX upgrade information.
Q. My question isn't answered here. Where else can I find help?
A. If you still need help, please do not hesitate to contact us from
8:30 am to 4:30 pm EST at (800) 321-5646 / (514) 939-8700 ext.110 or better yet, send an e-mail
to support@lcsi.ca Before calling or e-mailing Technical Support, please
have the following information at hand:
- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version
- Windows version
- MicroWorlds product (2.0, Pro, EX, EX Rob or JR)
- MicroWorlds version
- Description of problem
or steps which lead to
the problem
- Can the problem be
repeated?
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