LCSI


Download a demo
MicroWorlds EX
MicroWorlds JR


  Global Leader in Constructivist Educational Technology

Support

Technical Support

MicroWorlds Pro for Windows 95/98/NT/ME/2000

If you have any questions that are not answered here, Click here for ways to contact LCSI.

Q. What permissions are required to save a MicroWorlds Pro project to a folder on the server or a locked-down workstation?

A. The students will need Read, Write, and Delete access, at a minimum, to be able to successfully save to a folder. We recommend full access.

Q. Can I drag and drop media files directly into my MicroWorlds Pro project?

A. Yes. You can import media (images, music, sound and video) files into your project by dragging and dropping them onto your MicroWorlds Pro work area.

Q. I created a graphic in a drawing program. Can I use it as a shape in MicroWorlds Pro?

A. Yes. select and copy your graphic then select (click once) one of the empty dots found in the MicroWorlds Pro Shapes center and choose Paste from the Edit menu.

Q. MicroWorlds Pro will not run on my Windows Terminal Server.

A. contact us for more information on upgrading to v.1.07 or higher.

Q. It takes a long time to load or save MicroWorlds Pro projects to or from a server.

A. Saving your projects to the server as compressed projects will save you time.

Q. My Vocabulary examples in the Help system are not working with IE 5.5 (with SP2) or IE 6.

A. Download and install the latest ActiveX MicroWorlds Plugin plug-in from: http://www.microworlds.com/plugin/index.html You will also have to download and install a new version of the Help system from the following link: http://www.microworlds.com/plugin/index.html

Q. When I create HTML templates of my projects they don't seem to function with IE 5.5 (with SP2) or IE 6.

A. If you are using version 1.07 or lower you will have to update your copy of MicroWorlds Pro by visiting the following link: http://www.microworlds.com/plugin/activex.html

Q. I have posted my project online and the music and sounds are no longer working.

A. Be sure to only use lower case letters for the music and sound file names and extensions.

Q. My question isn't answered here. Where else can I find help?

A. If you still need help, click here for ways to contact LCSI Before calling or e-mailing Technical Support, please have the following information at hand:

- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version
- Windows version
- MicroWorlds product (2.0, Pro, EX, EX Rob or JR)
- MicroWorlds version (2.0 has 4 different releases)
- Description of problem or steps which lead to the problem
- Can the problem be repeated?

Q. MicroWorlds Pro won't boot as if giving me the following error: "Not enough memory to boot".

A. MicroWorlds Pro won't run on any machine with 1gb (or more) of memory. Please contact us for MicroWorlds EX upgrade information.

Q. My question isn't answered here. Where else can I find help?

A. If you still need help, click here for ways to contact LCSI Before calling or e-mailing Technical Support, please have the following information at hand:

- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version
- Windows version
- MicroWorlds product (2.0, Pro, EX, EX Rob or JR)
- MicroWorlds version
- Description of problem or steps which lead to the problem
- Can the problem be repeated?
 

Back