 
MicroWorlds EX Robotics for Windows
2000/XP/Vista
If you have any questions that are not answered here, you can always
call us at (800) 321-5646 / (514) 939-8700 ext.110, or, better yet, e-mail us at
support@lcsi.ca.
Q. I'm receiving an error message when I try to run MicroWorlds EX
Robotics Edition under Vista.
A. Please contact us for v.1.6. In the meantime click OKAY and the
message will disappear.
Q. MicroWorlds EX Robotics doesn't recognize my Lego™ USB Tower?
A. Please read the following document
USB Tower
[PDF] for some Lego™ USB Tower driver installation tips.
Q. When I double-click a MicroWorlds EX project, MicroWorlds EX
launches the Welcome screen rather than the project?
A. You may have this problem if you've installed Windows XP Service Pack
2 (SP2). Please contact us for the v.1.6 upgrade.
Q. MicroWorlds EX Robotics Edition won't run on my Windows
98/ME/NT system?
A. We don't support MicroWorlds EX Robotics under Windows 98/ME/NT.
However, you might want to try upgrading your copy of Internet Explorer.
Q. I'm having trouble playing embedded sounds?
A. Please contact us for the v.1.6 upgrade.
Q. My PC freezes when I launch MicroWorlds EX Robotics with my
Lego USB Tower attached.
A: Contact us or visit
Lego Mindstorm to get the latest Lego USB Tower driver. Remove the
previous driver (Control Panel / Lego USB Tower), download the new
driver, unzip the package and run the installer (setup.exe). Then, and
only then, connect your Lego USB tower and follow the on-screen
instructions. That new driver solves known issues (scanning the ports
for the Tower) with some Dell computers and other computers with
hyperthreading capabilities.
Q. My question isn't answered here. Where else can I find help?
A. If you still need help, please do not hesitate to contact us from
8:30 am to 4:30 pm EST at (800) 321-5646 / (514) 939-8700 ext.110 or better yet,
send an e-mail to support@lcsi.ca
Before calling or e-mailing Technical Support, please have the following
information at hand:
- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version
- Windows version
- MicroWorlds product (2.0, Pro, EX, EX Rob or JR)
- MicroWorlds version
- Description of problem or steps which lead to the problem
- Can the problem be repeated?
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