 
MicroWorlds EX Robotics for Windows XP/Vista/7
If you have any questions that are not answered here, click here for ways to contact LCSI.
Q. I'm receiving an error message when I try to run MicroWorlds EX
Robotics Edition under Vista.
A. Please contact us for an update or an upgrade (*). In the meantime click OK and the
message will disappear.
Q. MicroWorlds EX Robotics doesn't recognize my Lego USB Tower?
A. Please read the following document
USB Tower
[PDF] for some Lego USB Tower driver installation tips.
Q. When I double-click a MicroWorlds EX project, MicroWorlds EX
launches the Welcome screen rather than the project?
A. You may have this problem if you've installed Windows XP Service Pack
2 (SP2). Please contact us for an update or an upgrade (*).
Q. MicroWorlds EX Robotics Edition won't run on my Windows
98/ME/NT system?
A. MicroWorlds EX Robotics does not run under Windows 98/ME/NT. MicroWorlds EX runs well on Windows XP, Vista and Windows 7.
Q. I'm having trouble playing embedded sounds?
A. Please contact us for update or an upgrade (*).
Q. My PC freezes when I launch MicroWorlds EX Robotics with my
Lego USB Tower attached.
A: Contact us or visit
Lego Mindstorm to get the latest Lego USB Tower driver. Remove the
previous driver (Control Panel / Lego USB Tower), download the new
driver, unzip the package and run the installer (setup.exe). Then, and
only then, connect your Lego USB tower and follow the on-screen
instructions. That new driver solves known issues (scanning the ports
for the Tower) with some Dell computers and other computers with
hyperthreading capabilities.
Q. My question isn't answered here. Where else can I find help?
A. If you still need help, click here for ways to contact LCSI.
When e-mailing Technical Support, provide as much information as you can, including these:
- Computer Model
- Computer Platform (Mac or Win)
- Mac OS version or Windows version
- MicroWorlds product (EX, EX Robotics or JR)
- MicroWorlds version, as indicated at the top of the ReadMe file in the MicroWorlds folder (it may be inside the Documentation folder, in the MicroWorlds folder)
- Description of problem or steps that lead to the problem
- The exact error message that you are getting
- Can the problem be repeated?
(*) Depending on your current registered version of MicroWorlds, you may be entitled for a free update or you may be required to purchase an Upgrade.
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