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Frequently Asked Questions Questions about our products MicroWorlds 2.0 For Journal Zone FAQ please click here. Q. What is a site license? A. A site license allows you to install unlimited copies of the software for use within one school building. It is the most cost effective option for schools with labs or where many students will use the software. You can use the software on any number of computers that you own today or acquire at a future date. Q. My school has several campuses, do I need to buy a site license for each campus? A. Yes, you will need to buy more than one site license. Our site license policy does not cover remote campuses. Q. I have a mixed lab of Macintosh and PC computers, do I need to purchase a site license for each platform? Q. What is a lab pack? Q. What is a set? A. A set is designed for individual use on one computer. (whether at school or at home). Q. Can my students use the software at home? A. Students aren't allowed to use the software at home. MicroWorlds comes with a "player version" that allows students to view their projects at home, but they are not able to modify the software. We do offer a "Home Use Option" to schools that have a registered LCSI site license. For more information go to Home Use Option. Q. How do I get technical support? A. You can first look in our Technical Support section of frequently asked questions. If you still cannot solve your problem, our technical support experts are available to help you with any technical problem. Call our technical support hotline at 800-321-5646 / (514) 939-8700 ext.110, or send an e-mail to: support@lcsi.ca. Q. Where can I get project ideas?
Our Links section will also provide you with numerous websites that contain project ideas and teacher's resources. Q. Why do I need to send in my registration card? A. Registering your purchase of our software entitles you to be notified of new releases of software packages as well as upgrades to your existing product. Upgrade prices are lower than regular prices and will save you money. Questions about ordering Q. Do you have a money back guarantee? A. Yes, you have 30 days to evaluate our software package. If for any reason you are not happy with your purchase, you may call our Customer Service Department at 1-800-321-5646 / (514) 939-8700 ext.110 for instructions on obtaining your full refund. When ordering through one of our representatives, please check their return policy with them. Q. What is your return process? A. Contact our Customer Service Department to obtain a Return Merchandise Authorization Number (RMA) and shipping address for returns. Let them know why you are returning the product. Be sure to include your RMA number with your product. Q. How do I order your software? A. You can order: 1 - by telephone: 1-800-321-5646 / (514) 939-8700 ext.110 Be sure to include 5% for shipping and handling, plus taxes where applicable. Q. How long does it take to receive an order? A. Your order should reach you within 1-2 weeks. Q. My school consists of several buildings, all with the same address. Do I need to buy a site license for each building? A. No, one site license is all that is needed. If you have any other questions e-mail us at info@lcsi.ca |
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