LCSI



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MicroWorlds JR
MicroWorlds EX
MicroWorlds EX Robotics
Enriched Math
Journal Zone
MicroWorlds Pro
MicroWorlds 2.0
My Make Believe Castle


 

Global Leader in Constructivist Educational Technology

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Customer Service

Frequently Asked Questions

Questions about our products

MicroWorlds 2.0
MicroWorlds Pro
MicroWorlds EX
MicroWorlds EX Robotics Edition
MicroWorlds JR
My Make Believe Castle
My Make Believe Treasure Isle
Enriched Math

For Journal Zone FAQ please click here.

Q. What is a site license?

A. A site license allows you to install unlimited copies of the software for use within one school building. It is the most cost effective option for schools with labs or where many students will use the software. You can use the software on any number of computers that you own today or acquire at a future date.

Q. My school has several campuses, do I need to buy a site license for each campus?

A. Yes, you will need to buy more than one site license. Our site license policy does not cover remote campuses.

Q. I have a mixed lab of Macintosh and PC computers, do I need to purchase a site license for each platform?

A. No, our current versions of both MicroWorlds 2.0 and MicroWorlds Pro and MicroWorlds EX  both ship as hybrid Win/Mac versions.

Q. What is a lab pack?

A. A low-cost option for schools with a small number of computers. MicroWorlds 2.0 offers a 6-User Lab Pack while MicroWorlds Pro offers a 5-User and a 10-User package. My Make Believe Castle and My Make Believe Treasure Isle offer 5-User and 25-User Lab Packs. Other language versions offer different formats for lab packs. Please check when ordering.

Q. What is a set?

A. A set is designed for individual use on one computer. (whether at school or at home).

Q. Can my students use the software at home?

A. Students aren't allowed to use the software at home. MicroWorlds comes with a "player version" that allows students to view their projects at home, but they are not able to modify the software. We do offer a "Home Use Option" to schools that have a registered LCSI site license. For more information go to Home Use Option.

Q. How do I get technical support?

A. You can first look in our Technical Support section of frequently asked questions. If you still cannot solve your problem, our technical support experts are available to help you with any technical problem. Call our technical support hotline at 800-321-5646 / (514) 939-8700 ext.110, or send an e-mail to: support@lcsi.ca.

Q. Where can I get project ideas?

A. We offer a "Project Library" on-line. You can select a category and once you've chosen a project you can :

  • play with it on-line
  • read a Logo tip
  • read its teacher's resource
  • download it

Our Links section will also provide you with numerous websites that contain project ideas and teacher's resources.

Q. Why do I need to send in my registration card?

A. Registering your purchase of our software entitles you to be notified of new releases of software packages as well as upgrades to your existing product. Upgrade prices are lower than regular prices and will save you money.

Questions about ordering

Q. Do you have a money back guarantee?

A. Yes, you have 30 days to evaluate our software package. If for any reason you are not happy with your purchase, you may call our Customer Service Department at 1-800-321-5646 / (514) 939-8700 ext.110 for instructions on obtaining your full refund. When ordering through one of our representatives, please check their return policy with them.

Q. What is your return process?

A. Contact our Customer Service Department to obtain a Return Merchandise Authorization Number (RMA) and shipping address for returns. Let them know why you are returning the product. Be sure to include your RMA number with your product.

Q. How do I order your software?

A. You can order:

1 - by telephone: 1-800-321-5646 / (514) 939-8700 ext.110
2 - by fax: 1-514-331-1380
Toll Free Fax from USA and Canada (877) 846-6993
3 - by mail:

LCSI
P.O. Box 162
Highgate Springs, VT 05460


4 - Order On-line

Be sure to include 5% for shipping and handling, plus taxes where applicable.

Q. How long does it take to receive an order?

A. Your order should reach you within 1-2 weeks.

Q. My school consists of several buildings, all with the same address. Do I need to buy a site license for each building?

A. No, one site license is all that is needed.

If you have any other questions e-mail us at info@lcsi.ca





 
Teacher

We take pride in our service...

LCSI is dedicated to providing excellent service to its customers. Whether you are reaching us by phone or e-mail, you can count on our experienced staff to provide you with exceptional service.

You can reach our Customer Service Department Monday to Friday from 9 am to 5 pm (EST) at 1-800-321-5646 / (514) 939-8700 ext.110.

Consult our FAQ.

Consult our On Line Technical Support available to you 24 hours a day, 7 days a week.

Before calling Technical Support, please have the following information ready:

• Name and version of product
• Computer model and operating system
• Description of problem or steps leading to your problem
• Make sure you registered your purchase!

Order by phone:
Call 1-800-321-5646 / (514) 939-8700 ext.110

Order online by clicking here.
 

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